Refund policy

Return and Refund Policy

Last updated: 21 July 2026

At Urbanlookhub, we want you to be happy with your purchase. If something is not right, please contact us and we will do our best to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

Unworn, unused and unwashed
In its original condition
Returned with all original tags and packaging
Accompanied by your order number or proof of purchase

To begin a return, contact us at support@Urbanlookhub.com. Please do not return an item without contacting us first.

Approved returns should be sent to:

6 Elmwood, Consilia, Ireland

Items returned without prior approval may not be accepted.

Return postage

Customers are responsible for return postage unless the item received was damaged, defective or incorrect.

We recommend using a tracked delivery service. Urbanlookhub cannot be responsible for returns that are lost or damaged during delivery.

Original delivery charges are non-refundable unless required by applicable law or the return is caused by our error.

Damaged, defective or incorrect items

Please inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective or different from what you ordered.

Include your order number and clear photographs of the item and packaging. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Items that cannot be returned

We cannot normally accept returns for:

Items that have been worn, washed, altered or damaged after delivery
Underwear, swimwear or pierced jewellery where the hygiene seal has been opened
Personalised or custom-made products
Gift cards
Clearance or final-sale products clearly marked as non-returnable

These exclusions do not affect your legal rights when an item is faulty, damaged or incorrectly supplied.

Exchanges

The quickest way to receive a different size, colour or product is to return the original item and place a new order after the return has been approved.

Refunds

We will inspect your return and notify you when it has been approved or rejected.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund after it has been issued.

If more than 15 business days have passed since we approved your refund, please contact us at support@Urbanlookhub.com.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing or has been dispatched.

Where applicable, customers may also have statutory cancellation or withdrawal rights under local consumer law.

Refused and unclaimed deliveries

If an order is returned because it was refused, left unclaimed or supplied with an incorrect address, the refund may be reduced by the original delivery and return costs, where permitted by law.