Shipping policy
Last updated: 21 July 2026
Thank you for shopping with Urbanlookhub. This policy explains how we process, ship and deliver orders.
Order processing
Orders are normally processed within [1–3 BUSINESS DAYS], excluding weekends and public holidays.
During sales, holidays or periods of high demand, processing may take longer. You will receive a confirmation email after placing your order and another notification when it has been dispatched.
Placing an order does not guarantee shipment. We may cancel and refund an order if a product is unavailable, the delivery address is incomplete or we cannot deliver to the selected destination.
Delivery locations
Some products or destinations may have delivery restrictions. Available delivery options will be displayed at checkout.
We do not deliver to [PO BOXES, MILITARY ADDRESSES OR OTHER EXCLUDED LOCATIONS, IF APPLICABLE].
Estimated delivery times
Estimated delivery times begin after an order has been processed and dispatched.
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Domestic standard delivery: 3–7 business days
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European delivery: 5–10 business days
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International delivery: 7–15 business days
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Express delivery: 1–3 business days
These estimates are not guaranteed. Delivery may take longer because of customs inspections, carrier delays, severe weather, public holidays, remote destinations or other circumstances outside our reasonable control.
Shipping charges
Shipping charges are calculated and displayed at checkout before payment.
Free shipping may be available when an order meets the value or destination requirements shown on our website. Unless stated otherwise, the qualifying order value is calculated after discounts and before taxes or customs charges.
Tracking your order
If tracking is available, you will receive a tracking link by email after your order has been dispatched.
Please allow up to 48 hours for the carrier’s tracking information to update. If tracking has not changed for several business days, contact us at support@Urbanlookhub.com.
Separate shipments
Products from the same order may be shipped separately because they are stored or produced at different locations.
If your order is divided into multiple parcels, you may receive more than one tracking number. You will not be charged additional shipping fees unless this was clearly stated during checkout.
Customs duties and import taxes
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless checkout states otherwise, these charges are not included in the product price or shipping fee and must be paid by the customer.
Urbanlookhub cannot control or predict these charges. Contact your local customs authority for more information before ordering.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
If a parcel is returned because the address was incorrect or incomplete, additional shipping charges may apply before it can be resent. Where permitted by law, original and return shipping costs may be deducted from a refund.
Delayed deliveries
If your order has not arrived within the estimated delivery period:
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Check the tracking information.
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Check with other members of your household or neighbours.
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Contact the carrier directly.
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Contact us at support@Urbanlookhub.com with your order number.
We will help you investigate the delivery, but carrier investigations may take several business days.
Lost parcels
A parcel will only be treated as lost after the carrier has completed its investigation or confirmed the loss.
If a parcel is confirmed as lost, we will offer a replacement or refund, subject to product availability and applicable consumer law.
Damaged parcels
If your parcel arrives damaged, photograph the outer packaging, shipping label and affected products before discarding anything.
Contact us within 7 days of delivery at support@Urbanlookhub.com and include:
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Your order number
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Photographs of the packaging
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Photographs of the damaged item
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A brief description of the problem
We will review the claim and arrange an appropriate replacement or refund if approved.
Refused and unclaimed deliveries
If a delivery is refused or not collected and is returned to us, we may deduct the original delivery fee and return costs from the refund where permitted by law.
If you would like the order resent, additional shipping charges may apply.
Delivery marked as completed
If tracking shows that your order was delivered but you cannot find it, check with household members, neighbours, reception areas and any safe place identified by the carrier.
Contact the carrier and notify us promptly. We will assist with the investigation, but we cannot guarantee reimbursement when the carrier provides valid proof of delivery.