Terms of service

Last updated: 21 July 2026

These Terms of Service govern your use of the Urbanlookhub website and any purchases made through our online store.

Throughout these terms, “we,” “us” and “our” refer to Urbanlookhub. By visiting our website or purchasing from us, you agree to these terms. If you do not agree, please do not use the website.

1. Online store terms

You must be legally capable of entering into a binding agreement to use this website or place an order.

You may not use our products or services for unlawful purposes. You must not transmit viruses, malicious code or other material that could damage the website or interfere with its operation.

2. Products and availability

We aim to display product colours, images and descriptions accurately. However, colours may appear differently depending on your screen, and minor variations may occur.

Products, prices and availability may change without notice. We may limit the quantities available to any customer, household, region or jurisdiction.

We reserve the right to discontinue products at any time.

3. Orders

Placing an order does not guarantee acceptance. We may reject or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorised activity
Delivery restrictions
Breach of these terms

If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.

You agree to provide accurate and complete billing, delivery and contact information.

4. Prices and payment

Prices are displayed in the currency shown at checkout. Taxes, delivery charges, customs duties and other applicable fees may be added during checkout or charged by local authorities.

Payment must be authorised before an order can be processed. Available payment methods are displayed at checkout.

We may correct pricing errors before accepting or dispatching an order. If a correction affects your order, we will give you the option to proceed at the correct price or cancel it.

5. Shipping and delivery

Estimated delivery times are provided as guidance and are not guaranteed unless expressly stated.

Urbanlookhub is not responsible for delays caused by carriers, customs authorities, severe weather, incorrect delivery information or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, refused delivery or unclaimed parcel may be deducted from a refund where permitted by law.

Any customs duties, import taxes or local fees are the customer’s responsibility unless checkout states otherwise.

6. Returns and refunds

Returns, exchanges and refunds are governed by our Return and Refund Policy, which forms part of these terms.

Nothing in these terms limits rights that cannot legally be excluded under applicable consumer law.

7. Personal information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

You are responsible for keeping your account information and password secure. Notify us promptly if you believe your account has been accessed without authorisation.

8. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions and expiry dates.

Unless stated otherwise:

Only one discount may be used per order
Discounts cannot be exchanged for cash
Discounts cannot be applied retrospectively
We may cancel promotions affected by errors, misuse or fraud

9. Intellectual property

The website and its content—including text, graphics, logos, designs, photographs, videos and software—belong to Urbanlookhub or its licensors and are protected by applicable intellectual-property laws.

You may use the website for personal shopping purposes only. You may not reproduce, distribute, modify, sell or commercially exploit its content without written permission.

10. Reviews and submitted content

If you submit a review, photograph, comment or other content, you confirm that:

You own it or have permission to submit it
It does not violate another person’s rights
It is not unlawful, misleading, abusive or malicious
It does not contain harmful software

You grant Urbanlookhub a non-exclusive, worldwide, royalty-free licence to use, reproduce and display submitted content for operating and promoting the store.

We may remove submitted content that violates these terms.

11. Third-party services and links

Our store may use services provided by third parties, including payment processors, delivery companies and ecommerce platforms.

Links to third-party websites are provided for convenience. We are not responsible for their content, products, security or privacy practices. Your use of third-party services may be governed by separate terms.

12. Prohibited uses

You may not use the website:

For unlawful, fraudulent or deceptive purposes
To infringe intellectual-property or privacy rights
To harass, threaten or discriminate against others
To submit false information
To distribute malware, spam or malicious code
To scrape, copy or interfere with the website
To bypass security or access restrictions
To misuse promotions or payment systems

We may suspend or terminate access where these rules are violated.

13. Website availability

We do not guarantee that the website will always be uninterrupted, secure or error-free.

We may update, suspend or withdraw parts of the website for maintenance, security, operational or commercial reasons.

14. Disclaimer and limitation of liability

To the fullest extent permitted by law, the website and its services are provided without warranties beyond those expressly stated or legally required.

Urbanlookhub will not be responsible for indirect, incidental or consequential losses arising from use of the website or products.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.

15. Indemnification

Where permitted by law, you agree to compensate Urbanlookhub for reasonable losses, claims and expenses resulting from your unlawful use of the website, violation of these terms or infringement of another person’s rights.

16. Severability

If any provision of these terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

17. No waiver

If we do not enforce a provision immediately, this does not waive our right to enforce it later.

18. Changes to these terms

We may update these Terms of Service by publishing a revised version on this page.

Changes apply from the date they are published, unless applicable law requires otherwise. Continued use of the website after an update constitutes acceptance of the revised terms.